Returns

Satisfaction Guaranteed

Caddy Bay Collection guarantee our products. If you are not satisfied with the merchandise, we are more than happy to exchange or offer a refund on any item. Returns and exchanges are accepted only within 30 days of receipt. Returns must be postmarked within 30 days of receipt.

Returned item must be in the original new, unused condition and in the original packaging as when it was shipped, or it will not be accepted.

Damaged items

We inspect all merchandise for defects and damage prior to shipment, it is the buyers' responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to customer negligence will not be accepted for refund or exchange. Please contact us within 7 days if a damaged item is received and it must be postmarked within 10 days for a full refund or exchange. Any returns that do not meet the above criteria will be sent back to the customer.

Return Process

Please visit the Returns & Exchanges page and apply for a RMA (Return Merchandise Authorization). It will be emailed to you within 24 hours as well as the RMA warehouse address. After receipt of the RMA confirmation, you may proceed to send the item back to us. We recommend shipping methods that offer insurance and tracking information such as UPS or FedEx for record keeping. We are not responsible for lost or damaged returned items during shipping. Note: Please mark the RMA number on the outer box for faster processing. All requests will be processed after our returns department inspects and verifies the condition of the item. Return credits take approximately 7-10 business days to process upon receipt of the item. Shipping charges are non refundable.

Should you have any further questions or concerns regarding our return policy, please feel free to contact our Customer Support at support@caddybaycollection.com.